Terms of Service

1.1 ReguAlly provides an AI-assisted regulatory-compliance platform that maps EU and national regulations to your business profile, surfaces gaps, and helps you build and maintain a cited, audit-ready compliance position (“Services”). The Services include the web application, Axon (our compliance assistant), document generation, the evidence vault, and any APIs or integrations we make available.

1.2 We may update, extend, or modify the Services at any time. We will give you reasonable advance notice of changes that materially reduce functionality on a paid plan.

1.3 The Services are not legal advice, and nothing in our output constitutes a legal opinion or creates a professional relationship. See the AI Terms for details.

2.1 B2B only. You confirm that you are entering these Terms on behalf of a business, not as a consumer. Consumer-protection rights that cannot be excluded by contract in your jurisdiction are not affected by this confirmation.

2.2 You must be at least 18 years old and have authority to bind your organisation to these Terms.

2.3 You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us promptly at support [at] regually.com if you suspect unauthorised access.

2.4 You may invite additional users (“Authorised Users”) up to your plan limit. You are responsible for their compliance with these Terms.

2.5 Product updates and tips (soft opt-in). By creating an account you agree to receive occasional product updates, tips and announcements related to the Services by email. You can unsubscribe at any time using the link in any such email or by contacting us. Unsubscribing from these messages does not affect transactional or service notices we are required to send.

3.1 We offer a free tier and paid subscription plans. The features, limits and pricing applicable to each plan are published on our pricing page and may be updated from time to time.

3.2 Free tier. The free tier is provided “as is” without any service-level commitments. We may modify or discontinue the free tier on 30 days’ notice.

3.3 Trials. Where we offer a trial of a paid plan, the trial is for the period stated. At the end of the trial, your account will revert to the free tier or you will be charged for the paid plan, depending on how the trial was set up. We will make this clear at sign-up.

4.1 Merchant of Record. Payments are processed and collected by Lemon Squeezy, LLC (“MoR”), which acts as our merchant of record, reseller and limited agent for payment collection. Your billing relationship for payment processing, tax collection, invoicing and refund administration is with Lemon Squeezy. The pricing and plan you select on our platform are our responsibility; Lemon Squeezy handles the transaction.

4.2 Subscription billing. Paid plans are billed in advance on the cycle (monthly or annual) you select. Subscriptions renew automatically unless you cancel before the renewal date through your account settings or by contacting Lemon Squeezy.

4.3 Taxes. Lemon Squeezy collects and remits applicable taxes (VAT, GST, sales tax) as required by law. Prices displayed on our site may be exclusive of tax; tax is applied at checkout.

4.4 Refunds. Refund requests are handled by Lemon Squeezy in accordance with their refund policy. We will honour refund requests for annual plans within 14 days of the initial purchase if you have not materially used the paid features; contact support [at] regually.com .

4.5 Price changes. We will give you at least 30 days’ notice of a price increase. Price changes take effect at the next renewal. If you do not accept the new price, you may cancel before renewal.

4.6 Non-payment. If a payment fails and is not remedied within 14 days, we may downgrade your account to the free tier or suspend access until the overdue amount is settled.

5.1 Your data remains yours. “Customer Data” means any data, content and information you or your Authorised Users submit to or generate within the Services. You retain all right, title and interest in Customer Data. We acquire no IP rights in Customer Data beyond what is needed to provide the Services.

5.2 Licence to process. You grant us a limited, non-exclusive, worldwide, royalty-free licence to process Customer Data solely to provide and improve the Services for you, in accordance with these Terms, the Privacy Policy and the DPA.

5.3 Your responsibility. You are responsible for the accuracy, legality and quality of Customer Data. You warrant that you have all rights and permissions necessary to submit it. You remain solely responsible for your compliance decisions, filings, and any omissions, even where they are informed by our outputs.

5.4 Data processing. To the extent Customer Data includes personal data, our Data Processing Agreement applies and is incorporated into these Terms by reference.

5.5 Data portability. On request before account closure, and in any event for 30 days after closure, we will make Customer Data available to you in a machine-readable format. After that period, we may delete it.

6.1 You must use the Services only for lawful purposes and in accordance with these Terms. You must not:

6.2 Further restrictions on AI features are set out in the AI Terms.

7.1 Our IP. The Services, the regulatory corpus, templates, models, prompts, marks, and all ReguAlly content are owned by or licensed to us. Nothing in these Terms transfers any of our IP to you.

7.2 Software licence. Your right to use the software and platform is governed by the EULA, incorporated here by reference.

7.3 Feedback. If you provide us with feedback or suggestions, we may use them without restriction or compensation.

8.1 Each party may receive confidential information of the other (“Confidential Information”). Confidential Information means information marked as confidential or that would reasonably be understood to be confidential given its nature and the circumstances of disclosure. Customer Data is your Confidential Information.

8.2 Each party will: (i) keep the other’s Confidential Information confidential; (ii) use it only as necessary to perform its obligations or exercise its rights under these Terms; and (iii) disclose it only to employees, contractors and subprocessors who need to know it and are bound by equivalent obligations.

8.3 Confidentiality obligations do not apply to information that: is or becomes public without breach; was known to the recipient before disclosure; is independently developed without use of the Confidential Information; or is required to be disclosed by law or court order (in which case the recipient will give reasonable advance notice where lawful).

9.1 We aim to make the Services available at all times but do not guarantee uninterrupted availability. We may perform maintenance, which may cause temporary unavailability; we will try to schedule this outside business hours and give reasonable advance notice.

9.2 Support is provided by email at support [at] regually.com . Response times depend on your plan and are published on the pricing page.

10.1 Each party warrants that: it has authority to enter these Terms; and its performance will not violate applicable law.

10.2 Disclaimer. Except as expressly stated in these Terms, the Services are provided “as is” and “as available”. To the fullest extent permitted by applicable law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and accuracy. In particular, we do not warrant that: the Services will be error-free, uninterrupted or meet your specific compliance requirements; our regulatory corpus or AI output is complete, accurate or up to date; or use of the Services will satisfy any legal obligation you have.

11.1 Exclusion of consequential loss. To the fullest extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities, even if advised of their possibility.

11.2 Liability cap. Our total aggregate liability to you under or in connection with these Terms (whether in contract, tort including negligence, statutory duty or otherwise) is limited to the greater of: (i) the fees you paid to us in the 12 months preceding the event giving rise to the claim; or (ii) EUR 100.

11.3 Exceptions. Nothing in these Terms excludes or limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any liability that cannot be excluded or limited by applicable law.

11.4 Your responsibility for use of output. You are solely responsible for any decision, action or omission made in reliance on output generated by the Services. Our liability for any loss arising from such reliance is excluded to the maximum extent permitted by law.

12.1 You will defend, indemnify and hold us harmless from any third-party claim, demand, liability, damage, loss or expense (including reasonable legal fees) arising from: (i) your use of the Services in breach of these Terms; (ii) Customer Data infringing or misappropriating any third-party right; or (iii) your violation of any applicable law.

12.2 We will notify you promptly of any claim subject to clause 12.1, cooperate reasonably in the defence, and give you control of the defence, provided that you do not settle any claim in a way that imposes obligations on us without our prior written consent.

13.1 Suspension. We may suspend your access immediately if: (i) you materially breach these Terms and (where remediable) do not remedy the breach within 14 days of notice; (ii) you fail to pay overdue fees; (iii) we reasonably believe suspension is necessary to protect the integrity or security of the Services or to comply with law.

13.2 Termination by you. You may terminate your account at any time through your account settings. Cancellation takes effect at the end of the current billing period; you will retain access until then. No refunds are issued for unused time on monthly plans; annual plans are subject to clause 4.4.

13.3 Termination by us. We may terminate your account on 30 days’ notice, or immediately for cause (material breach, non-payment, or illegal use).

13.4 Effect of termination. On termination: all licences granted to you end; you must stop using the Services. Clause 5.5 (data portability) applies during the period stated. Clauses that by their nature survive (including clauses 7, 8, 10, 11, 12 and 14) continue in effect.

14.1 Governing law and jurisdiction. These Terms are governed by Polish law. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Szczecin, Poland, except that we may seek interim relief in any jurisdiction.

14.2 Changes to these Terms. We may update these Terms from time to time. We will give you at least 30 days’ notice of material changes by email and by posting the updated Terms. Continued use after the notice period constitutes acceptance. If you do not accept the changes, you may terminate before they take effect.

14.3 Entire agreement. These Terms (together with the Privacy Policy, DPA, EULA, AI Terms and any order form or plan confirmation) constitute the entire agreement between us regarding the Services and supersede all prior negotiations, representations or agreements.

14.4 Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed, and the remaining provisions continue in full force.

14.5 Waiver. A failure to enforce any provision is not a waiver of future enforcement.

14.6 Assignment. You may not assign these Terms or any rights under them without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of substantially all our assets, on notice to you.

14.7 Force majeure. Neither party is liable for failure or delay due to causes beyond its reasonable control (including natural disaster, governmental action, pandemic, or widespread internet outage), provided it gives prompt notice and uses reasonable efforts to mitigate.

14.8 Notices. Notices to us must be sent to legal [at] regually.com . Notices to you will be sent to the email on your account.